Article 1: General Provisions

The e-commerce website of Edele Edelstenen (“Sacred Arts”) with its registered office at Sint-Laureisstraat 93 – 002 VAT BE 0828.617.253, registered company 0828.617.253 provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Edele Edelstenen (“Sacred Arts”), Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by: info@edele-edelstenen.nl

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear. Any shipping, reservation or administration fees that are charged must be specified separately. The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Edele Edelstenen (“Sacred Arts”). With respect to the accuracy and completeness of the provided information, Edele Edelstenen (“Sacred Arts”) is solely bound to obligation of means. Edele Edelstenen (“Sacred Arts”) is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Edele Edelstenen (“Sacred Arts”). Edele Edelstenen (“Sacred Arts”) cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online Purchases

The Customer may choose between the following payment methods: Bancontact, Credit Card, Apple Pay, Paypal

Edele Edelstenen (“Sacred Arts”) is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

Please keep in mind you’re not directly ordering from Edele Edelstenen (“Sacred Arts”). We are just a platform where we connect you, the customer, with the supplier. Your products will be shipped directly from the supplier to your address. 

These suppliers are located in different countries around the world (Spain, France, Czech Republic, China, …) so the delivery process will differ, depending from where your product(s) is (are) being shipped.

Edele Edelstenen (“Sacred Arts”) does strive to limit the delivery time by displaying only those products on their site with reasonable delivery times.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

Nevertheless, take into account that there are always exceptions, and it might occasionally happen that your shipping takes longer than expected. If there are any concerns about the delivery time of your product, please contact us at support@edele-edelstenen.nl

About shipping costs, we strive to include those within the price of your product. If it is not included in the price of the product, it will be clearly displayed at checkout.

Articles ordered via this webshop will be delivered in the UK and all member states of the European Union.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to support@edele-edelstenen.nl

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier).  Edele Edelstenen (“Sacred Arts”) is also not responsible for the delivery process and state of the products as that responsibility lies directly with the supplier who’s sending the products to the Customer.

Article 6: Retention of title

Delivered articles remain the exclusive property of Edele Edelstenen (“Sacred Arts”) until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Edele Edelstenen (“Sacred Arts”), e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Edele Edelstenen (“Sacred Arts”).

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date of the sales agreement “when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.  

To exercise the right of withdrawal, the Customer must notify Edele Edelstenen (“Sacred Arts”) in an unambiguous statement (e.g. in writing by e-mail) about their decision to withdraw from the agreement. 

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify Edele Edelstenen (“Sacred Arts”). of their decision to withdraw from the agreement to send back or hand over the goods to the supplier where it comes from (see above, Edele Edelstenen is not a supplier, only brings customers and suppliers in touch through their website, so it is important that the ordered good gets resent to the supplier where it comes from, and simply notifies Edele Edelstenen of the matter. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer. If the returned product is reduced in value in any way, Edele Edelstenen (“Sacred Arts”) is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, Edele Edelstenen (“Sacred Arts”) shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Edele Edelstenen (“Sacred Arts”) was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Edele Edelstenen (“Sacred Arts”) may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Edele Edelstenen (“Sacred Arts”) will not be refunded.

Edele Edelstenen (“Sacred Arts”) shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

(1) the provision or supply of goods or services whose price depends on fluctuations in the financial market that Edele Edelstenen (“Sacred Arts”) has no influence upon and that may occur within the withdrawal period.

(2) the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.

(3) the delivery of sealed goods that are not suitable for return due to reasons of health or hygiene protection and where the seal has been broken after delivery.

(4) the delivery of goods that are irrevocably mixed with other products after delivery due to the nature of the goods.

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Edele Edelstenen (“Sacred Arts”) customer service and to return the product at their own expense.

Upon detection of a deficiency, the Customer must inform Edele Edelstenen (“Sacred Arts”) as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The guarantee is never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

Edele Edelstenen (“Sacred Arts”) customer service can be reached at phone number +32 489 77 05 71 or via e-mail at support@edele-edelstenen.nl

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Edele Edelstenen (“Sacred Arts”) is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice. Without prejudice to the foregoing, Edele Edelstenen (“Sacred Arts”) is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

The responsible party for processing information, Edele Edelstenen (“Sacred Arts”) respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

The personal information you share with us is used only for the following purposes: the purpose for which the data was entered, e.g. the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Edele Edelstenen (“Sacred Arts”). If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant by contacting privacy@edele-edelstenen.nl.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at privacy@edele-edelstenen.nl.

We treat your information as confidential. It is possible that the personal information received from you may be communicated to our collaborating businesses: the supplier from where the ordered goods by the Customer will be shipped.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Edele Edelstenen (“Sacred Arts”) has no access to your password.

Edele Edelstenen (“Sacred Arts”) saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at privacy@edele-edelstenen.nl

Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

“First-party cookies” are technical cookies used by the visited site itself and are intended to allow the website to operate in an optimal manner. Examples: settings specified by the user during previous visits to the site, or, a pre-filled form with data that the user entered during previous visits.

“Third party cookies” are cookies that do not originate from the website itself, but from other websites, e.g. an existing marketing or advertising plug-in. Examples: cookies from Facebook or Google Analytics. The visitor must first provide their consent to allow such cookies from the website – this may occur via a bar the bottom or top of a webpage, with a reference to the associated policy that does not prevent further surfing of the website.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Edele Edelstenen (“Sacred Arts”) to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Edele Edelstenen (“Sacred Arts”). In case of inconsistencies, the present Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Antwerp district have jurisdiction in the case of any disputes.